For mortgage brokers

Collect every client document. Without chasing a single one.

Pick a deal from your CRM. In just two clicks, your clients are invited to their private Space, the right documents are requested based on their situation, and follow-ups happen automatically.

Bank-level encryption SOC 2 certified Hosted in Canada
Document Request
Marie Tremblay · Refinance · 3/5 follow-ups sent
Marc Bergeron, mortgage broker Marie Tremblay, client
T4 — 2025
To receiveUploading… 46%Analyzing…T4_2025_Tremblay.pdf · Accepted
Notice of assessment — 2025
To receiveUploading… 46%Analyzing…avis_cotisation_2025.pdf · Accepted
Pay stubs — last 2
To receiveUploading… 46%Analyzing…Correction requested
Both stubs cover September — the last 30 days are missing.
Bank statements — 90 days
To receiveUploading… 46%Analyzing…releve_banque.pdf · Accepted
Proof of down payment
To receiveUploading… 46%Analyzing…preuve_mise_de_fonds.pdf · Accepted
Mortgage statement
To receiveUploading… 46%Analyzing…releve_hypothecaire.pdf · Accepted
The problem

Document collection is the hardest part of your job. And the least valuable.

The deal is good and the client is qualified. What stands between you and submission is a blurry photo of a T4, a self-employed client who sent one year of financials instead of two, and eleven emails asking for the same notice of assessment.

Marie Tremblay
Re: Notice of assessment

I think this is the T4 you needed?

IMG_4471.HEIC
David Carter
Re: Re: Notice of assessment

Thanks Marie, the T4 is a bit blurry. I still need the notice of assessment, and the second year of financials.

Marie Tremblay
Re: Re: Re: Notice of assessment

Which notice of assessment? Where do I download it again?

David Carter567891011
Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Notice of assessment

Following up on the notice of assessment.

the solution

Smart Document Request, built for mortgage brokers

Our Smart Document Request knows which documents are needed for each client based on their unique situation. It sends the right requests, follows up automatically, and verifies that the correct documents have been received.

Knows which documents are needed for each client, based on their unique situation.

Request Documents
MarieLTLuc
Transaction typeRefinance
Employment statusSelf-Employed
Client situationCurrent owner
406 Rue Notre-Dame, Repentigny, QCAdd a property
Down payment source

Sends the right requests and follows up automatically.

Automatic follow-ups
Each reminder sums up the contact's documents — approved, needs changes, or missing. Reminders stop once everything is received.
after3 days
Sent · Thu, 12 March
after7 days
Sent · Mon, 16 March
after14 days
Mon, 23 March
Add a follow-up
2/3 follow-ups sent

Verifies that the correct documents have been received.

Notice of assessment — 2025
To receiveUploading… 72%Analyzing…avis_cotisation.pdf · Uploaded by Marie Tremblayavis_cotisation.pdf · To correct
This is the 2024 notice — the 2025 one was requested. Check the year at the top right of page 1.
For your clients

Your client gets a secure link. No login.

No account. No password. No app. Clients open the link, confirm their identity, and see exactly what they need to provide — all in one place.

Secure by default
A code confirms it’s them. Every document is protected with 256-bit encryption on SOC 2 infrastructure — never sitting in an inbox.
No more “What’s a Notice of Assessment?”
Every document request includes a visual example and clear instructions, so clients know exactly what to provide and where to find it.
AI checks before you do
Blurry photo, wrong year, missing page? AI checks every upload instantly and lets clients know what needs fixing — before it reaches you.
welcomespaces.io/en/secure-upload/26QMmU6Nk4xc-VxjpAB3G4…
Example broker logoDavid Carter
Upload documents
Marie Tremblay · requested by David Carter
Upload all your documents here
Drag several files at once
Browse my files
Identity
ID with Photo — Front
Show an example
What a valid file looks like
ID with Photo — Back
Income
Employment Letter — 30 days
Pay Stub — 30 days
Pay Stub (Year End) — 2025
T4 — 2025
Bank Statement — Pay Deposit — 90 days
Federal Notice of Assessment — 2025
How it works

From CRM to complete file, in three steps.

Space
Search or type to create...TremTremblay — Refinance
Pick a CRM deal to link, or type a new name
01

Select the deal

Start a new Document Request by selecting a deal from Velocity, Pipedrive, or whichever CRM you run your pipeline in. Client details flow directly into WelcomeSpaces automatically.

Example broker logoSecure
Upload documents
Marie Tremblay · requested by David Carter
T4 — 2025
To uploadUploading… 46%Analyzing…Received
Notice of assessment — 2025
To uploadUploading… 46%Analyzing…Needs Update
Pay stubs — last 2
To uploadUploading… 46%Analyzing…Received
Bank statements — 90 days
To upload
Mortgage statement
To upload
02

AI requests and receives

The list is generated from the client's situation and sent as a private drop link. As documents arrive, AI reads, files, and validates each one. Anything wrong goes back to the client immediately, with the reason.

Document Request
Marie Tremblay · Refinance
PendingCompleted
T4 — 2025
T4_2025_Tremblay.pdf · Accepted
Notice of assessment — 2025
avis_cotisation_2025.pdf · Accepted
Pay stubs — last 2
Analyzing…paies_sept_oct.pdf · Accepted
Download PDF Workbench
03

Review and build

You're notified when the file is complete. Review it, download it, or send everything to the PDF Workbench in one click to assemble your submission package.

Trust and security

Built for Canadian financial standards.

Designed by financial-sector operators who understand the regulatory requirements in Québec and Canada. The short version, in writing:

Data residency
100% hosted in Canada — Montréal and Toronto
Encryption
Encrypted at rest and in transit, end to end
Access control
2FA enforced, role-based permissions per file
Privacy law
PIPEDA and Québec Law 25 compliant
Certification
SOC 2 — independently audited controls
In their words

Trusted by mortgage brokers.

See how mortgage professionals are using WelcomeSpaces to save time, simplify their workflow, and deliver a better client experience.

“Fantastic platform with an amazing team and impeccable service.”

Portrait of Mickael BissonMickael BissonMortgage broker

“Uploading documents is quick, secure, and very easy to use. It really makes managing files much smoother on a daily basis.”

Portrait of William SaindonWilliam SaindonMortgage broker

“Their team is extremely responsive, open-minded, and, above all, attentive to their clients’ needs.”

Portrait of Guillaume JanelleGuillaume JanelleMortgage broker

“The website is incredibly well-designed and allows users to easily change elements themselves. Since its creation, I’ve received significantly more inquiries.”

Portrait of Alexandre LafitteAlexandre LafitteMortgage broker

“An intuitive, constantly evolving, and easy-to-use platform! Welcome Spaces is responsive to our needs.”

Jean François Boucher, mortgage brokerJean François BoucherMortgage broker

“Most importantly, our brokers save a tremendous amount of time every day and can finally focus their energy on what really matters… their clients.”

PretsHypotheque ca logoPretsHypotheque caMortgage brokers

“They’re at the forefront of today’s technology and always striving for perfection to meet our needs and serve us.”

Portrait of Nathalie BeaulieuNathalie BeaulieuMortgage broker

“I love my new website and its clever design. I’m getting to grips with it slowly but surely, and I have incredible support from the team. I highly recommend it for people in the brokerage industry!”

Portrait of Nathalie MorissetteNathalie MorissetteMortgage broker

“Fantastic platform with an amazing team and impeccable service.”

Portrait of a young man with curly hair wearing a brown suit jacket and white shirt against a dark background.Mickael BissonMortgage broker

“Uploading documents is quick, secure, and very easy to use. It really makes managing files much smoother on a daily basis.”

Portrait of a man with dark hair wearing a black collared shirt against a gray background.William SaindonMortgage broker

“Their team is extremely responsive, open-minded, and, above all, attentive to their clients’ needs.”

Man with neatly styled hair wearing a dark blazer and blue shirt, standing with hands clasped.Guillaume JanelleMortgage broker

“The website is incredibly well-designed and allows users to easily change elements themselves. Since its creation, I’ve received significantly more inquiries.”

Smiling man with dark hair wearing a black blazer and white shirt against a black background.Alexandre LafitteMortgage broker

“An intuitive, constantly evolving, and easy-to-use platform! Welcome Spaces is responsive to our needs.”

Jean François Boucher, Mortgage Broker, Multi-prêts HypothèquesJean François BoucherMortgage broker

“Most importantly, our brokers save a tremendous amount of time every day and can finally focus their energy on what really matters… their clients.”

PretsHypotheque ca logoPretsHypotheque caMortgage brokers

“They’re at the forefront of today’s technology and always striving for perfection to meet our needs and serve us.”

Smiling woman with long, wavy blond hair wearing a gray blazer and light makeup against a gray background.Nathalie BeaulieuMortgage broker

“I love my new website and its clever design. I’m getting to grips with it slowly but surely, and I have incredible support from the team. I highly recommend it for people in the brokerage industry!”

Portrait of Nathalie MorissetteNathalie MorissetteMortgage broker

Stop chasing documents. Start submitting files.

Set up your first request in a few minutes and watch a complete file come back without a single follow-up email.